Refund policy

Return & Refund Policy

Thank you for shopping at Dhaage Atelier Co. 

Cancellation Policy
Orders can only be canceled within 12 hours of placement. Once an order is processed or shipped, it cannot be canceled.

No Return & No Refund Policy
All sales are final. We do not accept returns, exchanges, or refunds for non-defective items once delivered.

Defective or Damaged Products
If you receive a defective or damaged product, we will issue a replacement or refund under these strict guidelines:

• Unboxing Video Mandatory: You must record a single, continuous, unedited video while opening the parcel from start to finish (clearly showing the intact outer box, shipping label, and the product defect).
• Submission Window: You must report the issue along with the unboxing video to dhaagechikankari@gmail.com within 48 hours of delivery. 
• Refund Processing Timeline: Once your request is verified and approved, refunds will be credited back to the original payment source within 5–7 business days.

Requests submitted without a valid unboxing video or after the 48-hour window will not be eligible for review or replacement.